Shipping policy
Shipping Policy – SSENZ
At SSENZ, we carefully prepare every order to ensure it reaches you in the best possible condition.
Free Shipping
Standard shipping is free for all eligible orders.
No additional shipping fees will be added at checkout, unless clearly indicated before order confirmation.
Processing Time
Orders are generally processed within 1 to 3 business days.
Orders placed on weekends or holidays are processed the next business day.
Estimated Delivery Time
After shipment, delivery generally takes 7 to 10 business days.
This is an estimate and may vary depending on the destination, carrier, busy periods, holidays, or circumstances beyond our control.
Tracking Confirmation
When a tracking number is available, it will be sent by email after your order has shipped.
Please allow a few days for tracking information to be updated by the carrier.
Delivery Address
Please carefully verify your name, address, and contact information before confirming your order.
SSENZ cannot guarantee address changes once order preparation or shipment has begun.
If you notice an error, please contact us as soon as possible at: boutiquehorizon.shop@gmail.com
Delivery Delays
If your order exceeds the estimated delivery time, please first check your tracking information.
You may then contact us with your name and order number. We will follow up with the carrier or our shipping partner.
Package Marked as Delivered
If your package is marked as delivered, please check:
- Around your front door
- With other household members
- With your neighbors
- With the carrier
If the package cannot be found, please contact us so we can look into the situation.
Damaged Package or Incorrect Item
If your order arrives damaged or you receive the wrong item, please contact us promptly with:
- Your order number
- A description of the issue
- Clear photos of the package and product
We will work with you to find an appropriate solution.
International Orders
Customs duties, import taxes, or fees imposed by the destination country may apply to international orders.
When these fees are not included at checkout, they are generally the responsibility of the customer.
Contact Us
For any questions regarding your order's shipment:
The SSENZ Team