Refund policy

Refund Policy – SSENZ

At SSENZ, we want you to be completely satisfied with your purchase. If the product does not meet your expectations, you may request a return within 30 days of receiving your order.

30-Day Satisfaction Guarantee

You have 30 days after receiving your order to request a return.

Free Returns

Returns are free for eligible orders. Please contact our customer service before returning your product to receive return instructions.

Return Conditions

To be eligible for a refund, the product must:

• be returned within 30 days of receipt;
• be clean and in good condition;
• be returned with its case and all included accessories.

Defective Products or Order Errors

If you receive a defective, damaged, or incorrect product, contact us as soon as possible. We will resolve the situation at no cost to you.

Refund

Once the product is received and inspected, your refund will be issued to the payment method used at the time of purchase.

Refunds are generally processed within 2 to 3 business days after receipt and approval of the return. Depending on your financial institution, the posting time may vary.

Exchanges

If you would like a different color or tip size, contact us and we will help you find the best solution.

Contact Us

For any questions regarding a return or refund, please reach out to us:

Email : contact@ssenz.ca